Shipping Policy

We will provide tracking number to the customer once orders are shipped and House of Salma (HoS) will not be responsible for any lost or damaged packages after it has been shipped.

Standard shipping will arrive within 3-9 business days. Please note that the delivery time is only an estimate. House of Salma is not to be held responsible for delays to your shipment due to the carrier or postal holds issued by your country. HoS can never guarantee a delivery date. We are not responsible for any package that comes back as undelivered.

Please note: International orders may be subject to customs duties and fees, taxes and any other charges. 

International orders will take slightly longer to be delivered depending upon the carrier selected. All applicable customs and import duties and fees, taxes and any other charges are the responsibility of the customer, even if you refuse the shipment upon delivery. If your order does require these additional charges, they must be paid by you in order for your package to clear customs.

House of Salma is not responsible for any package a customer refuses to pay customs fees and if you refuse to pay any additional fees, your package will be sent back to us and you will be refunded the cost of your order minus any extra shipping charges incurred by us from the courier. HoS will not refund any order not received, or abandoned by the courier.